Workflows
What we build.
Three engagements, one method. Every workflow is built around your existing stack and protocols, every point of judgment gets a named checkpoint, and the success number is agreed before work starts.
Engagement / 01 — start here
Operations Audit
Two weeks inside your operations to find what should never reach a human desk — ranked by the hours each would return.
- Week one: we sit with your team and map where the hours actually go — the exports, the matching, the chasing.
- Week two: we rank each candidate by hours returned and by risk, and sketch the checkpoints a build would need.
- For the top candidates, we fix the measure — the number we'd agree to hit before any build starts.
- A ranked map of the work worth automating — and the work that isn't.
- A checkpoint sketch for each top candidate.
- The number a build would be measured against.
If nothing is worth building, the audit says so. That's a useful answer too.
Engagement / 02
Workflow Build
We map one stuck process and ship the agent workflow that runs it — built around your stack, checkpoints named.
- We start from the audit, or from the one process you already know is stuck.
- The workflow is designed around your existing tools, protocols and security guardrails — never the other way around.
- Every point where judgment matters gets a named checkpoint: the agent drafts, your team approves.
- It runs alongside the old way until it's earned trust. Then the old way stops.
- The workflow, live on the tools you already run.
- A checkpoint map you can point at.
- A record of every run — what was drafted, who approved it, what was flagged.
- The number, measured against what we agreed.
The success number is agreed before work starts — hours returned, exceptions caught, volume handled.
Engagement / 03
Ongoing Care
We hold the workflow after it ships — exceptions surfaced at a checkpoint, the record open, reviewed each month.
- Exceptions surface at a checkpoint instead of failing silently. Someone on your team decides; nothing posts twice.
- We review the record with you each month — what ran, what was flagged, what changed.
- When your process changes, the workflow changes with it. That's maintenance, not a new project.
- A monthly review of the record.
- Exception handling with a person in the loop.
- Adjustments as your operations evolve.
A workflow you can trust is one that's still trusted a year in. That's what care is for.
Start with the work that keeps getting in the way.