Thinking
Observed, not staged.
Field notes from inside operations. One observation per note, written down because it kept being true — no announcements, no predictions.
The Friday spreadsheet
Ninety minutes of senior attention, every week, reconciling three systems that don’t talk to each other.
Where to put the checkpoint
Not everywhere, and not at the end. The useful ones sit where a decision changes what happens next.
What we don’t automate
Anything where the answer depends on who’s asking, or where being wrong costs more than being slow.
The next note gets written when something keeps being true.